It also led CIGNA to become the 1st in its industry to offer 24 hour-a-time, seven day-a-week customer support. Tapping the expertise of IBM Global Business Services as an advisor, CIGNA has driven its new customer focus throughout a 27,000-employee organization, retraining workers on how to deliver constant, quality services to its customers when to use . An impact is being had by These attempts. For example, when a customer calls in with a issue about a dental claim, CIGNA employees can remember that in addition they receive pharmacy benefits and offer to provide help in refilling a prescription while they are at risk. By working even more closely with customers, CIGNA representatives are now able to help identify gaps in treatment and use their doctors and treatment managers to greatly help ensure patients are taking the right medication and obtaining the follow up they want either from a major care doctor or a specialist.
CLC Bio reports 30 percent upsurge in software sales in 2011 Today, CLC bio can be very happy to announce that the positive growth rates of recent years have continued in 2011 with a 30 percent increase in software product sales and a growth in operating profit of more than 50 percent compared to 2010. Furthermore, we’d a 52 percent upsurge in the number of institutions owning licenses for our software program, rising to above 1500 altogether.’ claims CEO at CLC bio, Thomas Knudsen, and proceeds, ‘We’re still a positive cashflow company and have increased our annual revenue by more than 50 percent to a lot more than 1 million USD – a key point in our continued expense in product development and expanded marketplace reach.